We take pride in the quality and craftsmanship of our products. Please review our policy carefully before making a purchase:
All Sales Are Final:
- Due to the unique nature of our handcrafted designs and to maintain the exclusivity of our products, all sales are final. We do not offer refunds under any circumstances.
Exchanges:
- We understand that sometimes things don’t work out. If your product is still intact, unworn, and in its original condition, we are happy to offer an exchange.
- Exchange requests must be made within 7 days of receiving your order.
- The item must be returned with all original tags, packaging, and documentation.
How to Initiate an Exchange:
- Contact us at [email protected] with your order number and reason for exchange.
- Ensure the item is in new, unworn, and unused condition with original packaging.
- We’ll provide you with return instructions and address.
Shipping Costs for Exchanges:
- Customers are responsible for the return shipping costs.
- If the exchange is approved, we will send the new item at no additional shipping charge.
Exceptions:
- We do not accept exchanges on sale or discounted items, custom or personalized products, or products that show signs of wear and tear.
We strive to ensure your satisfaction, so please reach out if you have any questions or concerns before placing your order.
Thank you for shopping with Tomirtw – we appreciate your understanding!
